Job Description

The Full-Time / Part-Time Center Associate delivers World-Class Customer Service to all of our customers by facilitating Packaging & Shipping Services as well as Small Office Solutions including Computer-related Assistance, Printing/Finishing Services, Digital Design Services, Notary Public Services, etc. The Center Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options, and exhibits confidence through retained knowledge and best practices related to our industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time in order to contribute to the team.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and email/telephone inquiries.
• Continuously practices good listening skills and maintains a professional atmosphere with customers and team members alike.
• Takes action to learn all product and service offerings, implement alternative solutions, and keep up with industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to help teach others to do the same.
• Maintains a clean, organized, and safe working environment.
• Willingness to accept responsibilities for one's actions and assist with other duties, as needed.

QUALIFICATIONS

• Strong Computer Skills (Knowledge of Basic Computer Operations, Microsoft Office Applications, and Adobe Suites Programs)
• Strong Verbal/Written Communication Skills (Face-To-Face Interactions, Spelling, Grammar, Math, etc.)
• Sense of Timeliness (Prompt, Reliable, and Responsible)
• Physical Ability (Mobility, Flexibility, and Lift +40lbs)
• Team Commitment (Present for Assigned Hours/Shifts, Short-Notice Help Flexibility, Team Player, etc.)

REQUIREMENTS **PLEASE READ**

• These items are REQUIRED for a position at either of the Pooler locations (not open to negotiation)
• Part-Time Hours (20-30 hours per week)
  • Weekday Shifts: 01:00pm to 07:00pm (exact closing time may vary)
  • Weekend Shifts: 08:30pm to 03:30pm (exact closing time may vary)
  • Mandatory Availability: Monday Shifts / 3 out of 5 Weekday Shifts / Saturday Shifts (Rotating)
• Full-Time Hours (30-40 hours per week)
  • Weekday Shifts: 11:00am to 07:00pm (exact closing time may vary)
  • Weekend Shifts: 08:30pm to 03:30pm (exact closing time may vary)
  • Mandatory Availability: Monday Shifts / 4 out of 5 Weekday Shifts / Saturday Shifts (Rotating)
• Blackout Dates
  • Peak Season (December - January)
  • Any scheduling adjustments, requests, or time-off during these months must be approved by the Franchisee

PAYMENT STRUCTURE

• New Hire / Trainee (90 Days)
  • Wage: $13.00 per hour
  • Month 1: In-Store Training
  • Month 2: Web-Based Training Courses (WBTs) + Continued In-Store Training
  • Month 3: In-Store Training Completion/Finalization
• Customer Service Associate (CSA)
  • Wage: $14.00 per hour
  • Requirements: Completion of Web-Based Training Courses (WBTs) + Ability to confidently perform the majority of day-to-day tasks with ease
  • Advancement: Maintaining a positive-growing stride toward better understanding and mastering the day-to-day tasks + Continuing education through Quarterly-Assigned WBTs + Gravitation towards new responsibilities + Willingness to help teach others (New Hires / Trainees)
• Senior Customer Service Associate (SCSA)
  • Wage: $15 per hour
  • Requirements: 1 Year Experience + Completion of All Assigned WBTs (Training/Quarterly) + Full understanding of all day-to-day tasks and procedures
  • Advancement: Acquirement of Specialized Tasks or Skills (added responsibilities) + Ability to Open/Close Store + Notary Public Availability (if applicable)
  • Advancement Evaluations Completed Annually

Job Tags

Hourly pay, Full time, Traineeship, Work at office, Shift work, Rotating shift, Weekend work, Weekday work

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