Job Description

The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries, and other patient sales and service call interactions. The incumbent is accountable for providing excellent customer service and supporting initiatives across all ChenMed entities by assisting with key business functions and serving patients according to corporate policies and regulations. The role also requires achieving departmental quality, compliance and productivity standards while delivering VIP level customer service. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries. Responds to patient inquiries based on the ChenMed core model for care. Escalates issues/concerns as appropriate. Makes appropriate and timely decisions according to department standards, procedures and policies. Documents interactions using web-based technology. Maintains business relationship by providing prompt and accurate service to promote loyalty. Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions. Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: Competent-level business acuity Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods Exceptional verbal communication skills including active listening Excellent organizational and multi-tasking skills Passion for serving others, particularly seniors, with initiative-taking solutions Ability to successfully operate in a demanding environment Proficient in keyboarding as well as Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred) EDUCATION AND EXPERIENCE CRITERIA: High school diploma or GED equivalent required A minimum of 2 years of customer service experience required; in a call center or similar environment A minimum of 1 year experience working in a fast paced medical office or healthcare setting, highly preferred Must reside in the continental United States and within a state where the company is established as a business entity Experience with web-based customer relationship management systems PAY RANGE: $17.0 - $24.26 Hourly. The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions. EMPLOYEE BENEFITS Employee benefits are available; more information is provided on the company website. #J-18808-Ljbffr

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